Terms & Conditions
How Do I Place An Order?
You can place an order in two ways:
Through our Online Shop
By emailing us on firstname.lastname@example.org
Our normal lead time, from confirmation of order is 7-10 working days, so please let us know if an order is urgent Customised designs may take a little longer.
For customised designs, a proof design for your written approval will then be sent to you. Upon receipt of this approval, together with confirmation of payment, production of the order will start.
Should changes be made after manufacture has started, extra costs may be incurred.
Payment and Shipping
Payment can be made via our online YOCO portal, EFT or PayPal
Funds must reflect in our account for an order and/or delivery to proceed.
We courier countrywide using The Courier Guy; and worldwide using DHL.
By Courier, delivery is charged at the Economy Rate and delivery times vary from 3 - 5 working days, depending on your location.
International deliveries – you will be sent a quote for shipping and delivery costs. This cost will be included in your final invoice and full payment is required prior to delivery.
You may collect from our offices (Directions)
All products are hand made by us. We strive to provide the product as shown in our images, some items may vary slightly due to different types of material used and the hands-on nature of our business. There may be small variations in the items (for example different colours in the wood and natural imperfections in the timber). However, we do ensure that these variations do not affect the overall appearance and function of the item.
Returns & Refunds
We do not issue refunds. However, we are happy to offer an exchange should you not be entirely happy with your purchase.
Should you wish to exchange an item we ask that you contact us within 7 days of receiving your order by emailing email@example.com. Please quote your full name and invoice number and explain the reason why you want to send your item(s) back. You should then return your item(s), within 7 days of stating your intent, in it's original condition and packaging.
All items must be returned in the condition that you received it, with all tags still attached and box packaging included where applicable. The item must be unassembled and unused and in sell-able condition.
For all custom designed, and made to order products, we will go through an approval process to make sure you are completely satisfied before going into production. Custom designed and made to order products cannot be returned and/or refunded. All custom-made orders are made especially for you and are therefore final sales. We cannot accept returns, cancellations or exchanges on custom orders unless there is a manufacturer flaw.
How to exchange your purchase
You as the customer are responsible for the payment of postage/shipping for exchanges (domestic round trip – outgoing and incoming) which will be invoiced to you and payment needs to be made before hand.
• Please pack the item include all packaging you received the item with (bubble wrap, tissue paper, labels, instructions, etc…)
• We will send our courier to collect the item from you on a date which is prior arranged and confirmed to be suitable for you.
You will receive an email confirming that we have received your return and will arrange an exchangeable item of the same value to be sent to you.